Privacy Policy — 747agent Casino

1. Introduction

This Privacy Policy ("Policy") describes how 747agent ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 747agent online casino platform (the "Platform"), accessible at https://747agent.vip.

By registering an account on 747agent, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not register or use the Platform.

This Policy applies to all personal data collected through the Platform, including data collected via our website, mobile-optimized interface, customer support channels, and any other means through which you interact with 747agent.

747agent acts as the Personal Information Controller (as defined under the DPA) with respect to the personal data of its registered players. We have appointed a Data Protection Officer (DPO) who can be contacted using the details provided in Section 13 of this Policy.

2. Personal Data We Collect

747agent collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the protection of our legitimate business interests. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Username and password (stored in hashed form)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (province, city/municipality, barangay, ZIP code)

2.3 Identity Verification (KYC) Data

• Government-issued ID number and type (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Scanned copies or photographs of government-issued IDs
• Selfie or liveness verification image (where required)
• Proof of address documents

2.4 Financial Data

• GCash or Maya account number (mobile number)
• Bank account details (account name, account number, bank name) for withdrawal processing
• Transaction history (deposits, withdrawals, bonus credits, wagers)

2.5 Gaming & Behavioral Data

• Game history, bet amounts, win/loss records
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Bonus and promotion participation history

2.6 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.7 Communications Data

• Records of your communications with our customer support team (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records

3. How We Use Your Personal Data

747agent uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 747agent processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of our contract with you (i.e., providing the gaming platform, processing transactions, and maintaining your account).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending promotional communications and marketing materials, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

5. Data Sharing & Disclosure

747agent does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and partner banks receive the minimum data necessary to process your deposit and withdrawal transactions.
• KYC / Identity Verification Providers: Third-party identity verification services may process your KYC documents to confirm your identity and age. These providers are bound by strict data processing agreements.
• Game Software Providers: Game providers may receive anonymized or pseudonymized player identifiers necessary to deliver game content and maintain game integrity.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities may receive data as required by law, including for AML reporting, licensing compliance, and regulatory audits.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect our rights, or protect the safety of our players or the public.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers may have access to personal data as part of their service delivery, subject to strict contractual data protection obligations.

All third parties with whom 747agent shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

747agent uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. 747agent does not use third-party advertising or behavioral tracking cookies.

7. Data Retention

747agent retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, as required by PAGCOR regulations and AML obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of the last transaction, in compliance with AML record-keeping requirements under Philippine law.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if related to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

747agent implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Password hashing using industry-standard algorithms (plaintext passwords are never stored).
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication (2FA) available for player accounts.
• Intrusion detection systems and 24/7 security monitoring.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by 747agent:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Policy.
• Right to Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate, incomplete, or outdated personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful — subject to our legal retention obligations under PAGCOR and AML regulations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights and freedoms override those interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days, as required by the DPA.

10. Children & Minors

747agent's Platform is strictly intended for persons who are at least 21 years of age, as required by PAGCOR regulations governing online casino gaming in the Philippines. We do not knowingly collect personal data from persons under 21.

During registration, all users are required to confirm that they meet the minimum age requirement. Where we have reasonable grounds to suspect that a registered user is under 21, we will suspend the account and initiate age verification procedures. If it is confirmed that the account holder is under 21, the account will be permanently closed and any funds held in the account will be handled in accordance with applicable PAGCOR regulations.

If you are a parent or guardian and believe that a minor has registered on 747agent, please contact our support team immediately via live chat so that we can take appropriate action.

11. Third-Party Links

The 747agent Platform may contain references to third-party services such as payment processors (GCash, Maya, partner banks). These third parties operate their own privacy policies, which are independent of this Policy. 747agent is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you use in connection with your 747agent account, particularly your chosen payment provider, before submitting personal data to them.

12. Updates to This Privacy Policy

747agent reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

We recommend reviewing this Policy periodically to stay informed about how 747agent protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact 747agent's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat widget on the Platform — the fastest way to reach our team.
• Email (DPO): [email protected]
• General Support: [email protected]

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official government channels.